FAQs

Q. Can I get the money today?
A. Yes contact us now and we will sort out a priority appointment at your nearest Logbook Lenders branch.

Q. What happens after I apply online?
A. Our friendly staff will call you straight back and talk you through everything we need to get your cash to you today.

Q. Will I still be able to get the loan if I have CCJs or have been declared bankrupt?
A. Yes – as long as you have the value in your car and can show the ability to repay in the future we won’t worry about the past.

Q. Do you charge up-front fees?
A. Never – we are not a broker, we lend our own money from our own local branches.

Q. What is a logbook loan?
A. A logbook loan is a simple, hassle free loan which you can get today by releasing the money tied up in your car. The car needs to be free of other finance and registered in your name.

Q. What happens if I text MONEY to 80010? Will I have to unsubscribe?
A. No – this is a simple callback service to save you money on call charges. Our friendly staff will call you back and guide you through our simple loan process.

Q. Can I repay weekly or fortnightly?
A. Yes – you just need to make sure the total monthly amount is paid by the date it is due.

Q. Do you charge a penalty for paying off early?
A. No, in fact we encourage you to do this and will explain the benefits when you come to see us for your logbook loan.

Q. I don’t have a bank account – will I still qualify for a loan?
A. Yes – we will ask you to prove your income and we will make sure you can afford the repayments.

Q. I have CCJs as I went through a bad patch – will I have to explain all of these to you?
A. Absolutely not – we are interested in the future and keeping your custom for as long as you need us to help you.

Q. I am not a homeowner – do you only offer small loans to tenants?
A. We do not judge you on your residential status – we look at your ability to repay and the value of the car.

Q. I need the money really quickly – what’s the quickest way to get it?
A. Call us on 0800 987 1400, we will make a priority appointment for you at your nearest Logbook Lenders branch.

Q. How do I make my payments?
A. You can pay by debit card, standing order, bank payment, cash or cheque. If you wish you can pay directly into our branch.

Q. How long do I have to repay?
A. We offer a range of loan terms from 6 to 36 months and our staff will work out a payment plan that fits around your ability to repay. Remember – you can pay the loan off early any time with absolutely NO penalty.

Q. Are there any cheque cashing fees to get the cash?
A. Absolutely not – we will lend you our own money which you can use straight away.

Q. How old can my car be?
A. Usually we lend up to 10 years old but we lend on much older cars as well sometimes.

Q. I don’t have a car, what else do you lend on?
A. Logbook Lenders will lend against vans, trucks and motor homes. If you have a motorbike, call us for a quick quotation.

Q. I am self-employed, can I still have a loan?
A. Logbook Lenders are happy to help the self employed. We will just make sure you can afford the loan.

Q. Are you regulated?
A. Logbook Lenders is regulated by the Office of Fair Trading under Consumer Credit Licence No. 455568.

Q. Is there a Trade Association for logbook loan companies?
A. Yes – the Consumer Credit Trade Association has a Code of Practice for logbook loans. Always make sure your lender is a member so you can trust them to treat you responsibly.

Q. What happens if I hit problems and can’t keep up the repayments?
A. Contact our local staff as soon as possible so we can help you to make an alternative arrangement. We have many customers who have been with us for years – we all go through a bad patch at some stage and we will do everything we can to help you. Remember, we have a local branch you can drop in to and talk things over. Repossession is always a last resort for Logbook Lenders, but if you make no effort to repay or to contact us we may have to sell the vehicle to recover the loan.

Q. Will you contact my employer?
A. Not usually and not without checking with you beforehand.

Q. What will I need to bring with me?
A. We will need to see a small number of documents because we don’t know you yet – our friendly staff will go through what is needed when they speak to you.

Q. Can I keep my car while I am repaying the loan?
A. Yes, we will just hang onto the logbook – you can have this straight back as soon as the loan is repaid.

Q. What if I need to tax my car before the loan is repaid?
A. You will still receive your road tax reminder as usual and you don’t need the logbook to renew your road tax, however we will usually release the car documents if you need them.

Q. Is the loan guaranteed if I have a car?
A. Logbook Lenders is committed to responsible lending – we will want to be sure you can afford the repayments before you offer your car against the loan.

Q. I have more questions and I don’t want to call your sales staff just yet.
A. Email info@logbooklenders.co.uk or call Customer Service on 01527 68349.