Privacy Policy

The content of this website is managed by Mobile Money Limited. The products and services featured are only available to residents of England, Wales & Northern Ireland aged over 18 and are subject to status. By accessing and using this website you are agreeing to the legal & privacy conditions outlined below.

If users have any questions regarding our policies please contact us by e-mailing your local branch.

Telephone calls may be recorded for training and security purposes.

Company information

Mobile Money Limited

Registered in England Number 3609486

Registered Office: St Crispin’s House, Duke Street, Norwich NR3 1PD

The following are trading styles of Mobile Money Limited

Mobile Money Limited is:

  • A member of the Consumer Credit Trade Association
  • Authorised and regulated by the Financial Conduct Authority



Your Personal Information

We will treat all your information as private and confidential (even when you are no longer a borrower) except where we are permitted by law or where the disclosure is made at your request or with your consent in relation to arranging your loan. Where your application has been introduced by a third party, for example another broker, we may disclose information concerning the progress of your application to them. We will be pleased to confirm if this is the case.

We will keep your personal data secure and safe on computer and in our records. We will only use this information for the purposes registered under the Data Protection Act 1998. However your information will not leave our company and all our staff are required to observe our privacy standards and to allow us to audit them for compliance.

Should you have any questions or comments regarding our data protection policy please contact the Data Protection Officer.

Access to Your Data

You are able to see what information we hold about you at any time. You can request a copy of your personal records by writing to the Data Protection Officer enclosing a £10 fee, we will reply within 40 days from receipt of your fee.

Data Protection Officer

Mobile Money Limited

62 Birchfield Road


B97 4LH



Information Collection & Use

Mobile Money Ltd is the sole owner of the information collected. We collect information from our users at several different points on our site.

Application Form

We may request information from you on our application form. A user must provide contact information (such as name, email address, home address etc) and in some cases, financial information (such as loan amounts, outstanding credit balances etc). This information is used in consideration of your loan application. We use the information to contact you regarding your application.

Cookies, Log Files, Clear Gifs

We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users. We do not share your profile or personally identifiable information with any third party.


A cookie is a piece of date stored on the user’s computer tied to information about the user. We use session ID cookies only; once users close the browser, the cookie simply terminates.

By setting a cookie on our site, we allocate each visitor a Unique Reference which follows them throughout the site. This Unique Reference is logged along with referring domain information. In the event of you making a loan application, your email address will be logged in conjunction with this information; otherwise only your referring domain information is stored.

If you wish to prevent the use of cookies please refer to your browser help facility. Further information regarding cookies can be found at


Log Files

Like most standard web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses etc are not linked to personally identifiable information.

Clear Gifs (Web beacons/Web bugs)

On occasion, we employ a software technology called clear gifs that helps us monitor the effectiveness of certain internet based marketing and advertising, Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users.

Sharing Aggregate Information

Mobile Money Ltd does not share aggregated information with our partners and advertisers.


Third Party Advertisers

Mobile Money Ltd shares web site usage information about users with a reputable third party for the purpose of targeting our internet banner advertisements across the internet. The information we may share with them is not personally identifiable in any way to any of our users.


Mobile Money Ltd is not responsible for the conduct of any pages that you may link to. However, care is taken to prevent any malicious or misleading links from being accessible from our web page.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.




What happens if things go wrong?

You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received, our staff will be happy to help resolve your concerns.

We recommend that you bring your concerns to our attention as soon as possible. The sooner we know about it the sooner we can resolve it.

For further information or to make a complaint please contact:

Customer Services

Mobile Money Limited
62 Birchfield Road
Tel: 01527 910710
Fax: 01527 547405

If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service. Our staff will assist you with this.

The Financial Ombudsman Service
Exchange Tower
E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
Web site:


189.9% APR Representative